Informativa sui rimborsi

Returns

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.

Some types of goods are non-returnable, including perishable items like food, flowers, newspapers, or magazines. We also do not accept returns of intimate or sanitary products, hazardous materials, or flammable liquids or gases.

Other non-returnable items include:

  • Gift cards

  • Downloadable software

  • Certain health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial refunds (if applicable)

Only partial refunds may be granted in certain cases:

  • Books with obvious signs of use

  • Opened CDs, DVDs, VHS tapes, software, video games, audio tapes, or vinyl records

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error

  • Any item returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we’ve received your item. We will also inform you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a few days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet:

  1. Double-check your bank account.

  2. Contact your credit card company — it may take some time before your refund is officially posted.

  3. Contact your bank — there is often some processing time before a refund is posted.

If you’ve done all this and still haven’t received your refund, please contact us at: contact@intimeea.com.

Sale items (if applicable)

Only regular-priced items are eligible for a refund. Unfortunately, sale items or promotional items are non-refundable.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@intimeea.com and ship your item to:

1 rue Henri Becquerel, Feyzin, 69320, France

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves to give to you later, the refund will be sent to the gift giver and they will be notified of your return.

Shipping returns

To return your product, please mail it to:

1 rue Henri Becquerel, Feyzin, 69320, France

Return shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over €75, we highly recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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